We’re committed to superior product and customer service and will respond to any and all questions and inquiries sent to consumerservice@funrise.com within 2 business days. If you need immediate assistance please contact us from 9:00 am to 5:00 pm (Pacific Time) at 1-800-882-3808.

1. If I modify my rock crawler, is the warranty still valid?
2. My Rock Crawler is broken or not functioning properly. Is there a warranty on this item?
3. Who can I contact to return my broken or damaged vehicle covered under warranty?
4. Can I purchase replacement parts?
5. When I shift gears, I hear a grinding sound. Is this ok?
6. My vehicle is running slowly or will not move or steer. What could be the problem?
7. I’m trying to run my rock crawler and can no longer control the vehicle with the controller. What can I do to remedy this?
8. My vehicle has stopped working after going through water, mud or snow. Can I repair the damage?
9. My warranty does not cover abuse of the vehicle. What is considered abuse?
10. Will painting or adding decals to my vehicle void the warrant?

Q. If I modify my rock crawler, is the warranty still valid?
A. No, your warranty does not apply to modified parts.

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Q. My Rock Crawler is broken or not functioning properly. Is there a warranty on this item?
A. Your 1:6 scale Rock Crawler has a 90 day limited warranty on the Rock Crawler and controller and a 6 month limited warranty on the 12-volt battery included wit the crawler. Please refer to your Instruction Manual included with your crawler or click on the following 1:6 scale rock crawler warranty link to review the Rock Crawler warranty information for the 1:6 scale Rock Crawler.

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Q. Who can I contact to return my broken or damaged vehicle covered under warranty?
A. Please contact Funrise Toy Corp. customer service at consumerservice@funrise.com or 1-800-882-3808.

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Q. Can I purchase replacement parts?
Yes, replacement parts will be available for purchase, please download our order replacement part order form here. You can also refer to the back page of instruction manual for a limited selection of replacement parts the can be ordered by mail.
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Q. When I shift gears, I hear a grinding sound. Is this ok?
A. Yes, this sound is normal and simply the sound of the gears meshing. Your Rock Crawler is not broken.

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Q. My vehicle is running slowly or will not move or steer. What could be the problem?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.

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Q. I’m trying to run my rock crawler and can no longer control the vehicle with the controller. What can I do to remedy this?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.

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Q. My vehicle has stopped working after going through water, mud or snow. Can I repair the damage?
A. Please refer to the Trouble Shooting page in your Instruction Manual or click on the following link to the review the Trouble Shooting section of Instruction Manual.

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Q. My warranty does not cover abuse of the vehicle. What is considered abuse?
A. We define abuse as damage that occurs outside of normal use. For example, running your vehicle through water or mud or directly off a cliff or into a wall at full speed would be considered abuse.

Q. Will painting or adding decals to my vehicle void the warrant?
A. No, your warranty will not be void if you paint or place decals on your vehicle. The warranty will be void if any modifications are made to the drive train.